When will this work happen? The work will start on 18 April 17 and, if all goes smoothly, should finish mid July.
What work is being done? We’re planning to put in place a new traffic calming scheme, where we’re widening the pavements and creating new raised ‘squares’ up Market Hill and further raised areas down St Nicholas Street and into Market Place.  This will make the area safer and more pleasant for pedestrians, and will slow traffic.  New benches and planters will help improve the appearance of the area too.
How long will the work take? It is currently planned to take 12 weeks, with some weekend working.  The timescale will be affected by what we find below the roads, such as gas and electricity supplies. Although we know from our surveys where these utilities are, we don’t know their depth, or condition, until we open up the road.
What weekend working will happen? To shorten the period of disruption, some work will happen on Saturday nights through to Sunday night, with ‘noisy’ work finishing at 11pm on the Saturday.  When near the church, the works will switch to a Friday night and Saturday to avoid disrupting church services on Sunday. Weekend work will be suspended when the Carnival and Cyclathon are happening.
Will roads be closed during the work? Yes, in stages. The first closure will be Market Hill,  There will be traffic management staff onsite when work is happening, to ensure traffic runs as smoothly as possible.  But traffic will always be able to get to and through the area.
Will shops and businesses be open?


Yes, shops and businesses will be able to operate as normal in most cases. A few may have restricted access for an hour or so while work is done outside their doors, but otherwise it’s business as usual.
Will I still be able to drive into the town and get to the normal car parks? Yes, it will always be possible to drive into the town centre, but it will be necessary to choose an alternative route to leave the area; all off street car parks will be accessible and available throughout.
Will pedestrians be able to get around the Triangle? Yes, although some sections of pavement will be closed to keep pedestrians safe when work is going on.  However, staff will be on hand to manage movement around the streets.
How do I get deliveries to my shop during the works? A temporary delivery bay will be set up at the top of St Nicholas Street, for deliveries that are portable to their destination. For all other deliveries, please talk to the staff onsite; access can be arranged for unavoidable deliveries during works.
I park behind my office in the Triangle. Can I do so during the work? Yes, when the road is open. When it is closed, you will need to show a pass, issued by the Town Council, to access the closed road.  We would appreciate traffic access through closed sections being kept to the minimum to avoid causing delays to works.
Once the work is complete, what changes will there be for traffic and parking? The new Traffic Regulation Order will prevent parking in the Triangle, except for blue badge holders using the designated bays.  The loading bay outside the White Horse will go, to be replaced by two new blue badge bays. This is partly because it’s more often used for illegal parking!  People will be able to load or unload anywhere for five minutes without being penalised.
What’s a Traffic Regulation Order? This is the legal part of making changes to roads – it’s a bit like a planning permission, but for roads.
How will people find out about the history of the Triangle? In each square there will be signs that tell the story of that area, and of the Triangle in general. At the Corn Hall and in the gardens there will be more displays.
How much will it cost? The works to the streetscape, including benches, planters etc, will cost about £500,000, if all goes according to plan.
How is this being paid for? We have raised £3.3m in grants for the project, which covers the Corn Hall restoration and extension and the boardwalk & gardens, as well as the streetscape.  This includes £1.85m from the Heritage Lottery Fund, plus funding from Diss Town Council, South Norfolk Council and Norfolk County Council, a range of other grant-making bodies and trusts and £125k from the local community.
Why is the work only being done in the Triangle? We’re trying to develop the Triangle to make it more attractive, and to support all the independent shops in the area.  Only 10% of the people at the bottom end of town come up to the shopping yards in the Triangle.  When the improvements are completed and footfall in the Triangle is increased, that will mean more people coming up Mere Street, as well as more visitors to Diss, so the whole town centre will benefit.